What we share here on this blog isn’t new; it has so far been a repository of thoughts and ideas written by other people from way across the world. Now, I’m pondering about the importance of localizing all the lovely tips and applying it for businesses here in Singapore.
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Twitter, which is just over 1½ years old, has made a big impact online (especially in Japan and US) and changed the way major corporations deal with upset customers. For example, right here in this blog post, Michael, the author, was really upset with his service provider, twittered about his experience and got an immediate [...]
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